We support computers and smart phones with following Operating Systems:
Windows: XP Service Pack 3 through Windows 10 (Does not include RT only versions)
Apple OSX: Snow Leopard through El Capitan
Most Tablets are considered Mobile Devices and may be supported if they are running
one of the above operating systems and the supervising officer has spoken with a
RemoteCOM representative beforehand. The supervising officer must grant approval
for tablet monitoring prior to completion of the enrollment and payment process.
Supported Operating Systems and devices are also listed in the appropriate pull down
tabs on the enrollment page. If the device is not listed, we do not support it at
this time. We do not support IOS or Linux at this time.
Both Android and Blackberry devices must have the original operating system and are
not allowed to be rooted or unlocked. Only browsers original to your mobile device
are allowed on your mobile device. Other browser apps are not permitted and if present,
should be removed prior to installation of the mobile monitor.
Most Desktops, Notebooks (Laptops), and Slates running one of the above Windows or
Apple operating systems are considered computers.
Smart Phones and Pre-approved Tablets with an approved operating system are considered
Select the Enrollment Form tab below. Complete all the fields in the enrollment form.
It is important that your correct e-mail address is entered, this is how you will
Select the Pay tab. Submit payment of $65 for each mobile device ($30 connection
fee and $35 for the first month’s monitoring) or $85 for each computer ($50 installation
fee and $35 for the first month’s monitoring) to be installed and monitored. Installation
is not scheduled until payment is received.
Make sure that all operating system updates and your Anti-Virus are installed prior
to a computer installation. A list of supported PC (Windows) Computer Anti-Virus/
Anti-Spyware software and malware is located here.
We do not have any Mobile device or Apple Anti-Virus recommendations.
RemoteCOM will contact you by the next business day at the latest, to perform or
schedule your computer installation(s) once your enrollment and payment are completed.
Mobile Device installation is scheduled by making a specific appointment with your
officer for the installation of the monitoring software on your device.
All computer installations are done online, requiring an Internet connection and
someone present at the computer logged in as a user with administrative privileges
during the installation. An installer will contact you by phone at the scheduled
date and time for computer installation. The computer installation process averages
30 minutes. For dial-up users the time generally averages 2 to 3 hours. These installation
times are estimates; times vary according to the type of computer and Internet connection.
Mobile device installations are performed by your supervision officer with assistance
from RemoteCOM when needed. You should schedule an appointment with your supervision
officer before you enroll for service.
Billing and Payment Instructions Do Not ApplyTo State of Missouri Clients. Proceed
directly to Registration and Installation Instructions.
Billing and Payment Information
All invoices are sent via e-mail on the 15th of each month. Invoices are sent in
advance of the month service is for and are due on the 27th of the month the invoice
is received.(For example an invoice received on January 15th is for the month of
February and is due by January 27th.)
Late fees are incurred if payment is not received by the 27th of each month. A late
fee is charged for every month that carries an unpaid balance.
RemoteCOM has an Automatic Payment option available that debits a credit card or
bank account on the same date each month. Tell your installer or call us at 866-776-0731
if you are interested in signing up for Auto Pay.
Computer Installation Fee:
$50 per computer installed. Incurred at the beinning of monitoring or when adding
a computer. Only paid once per computer installed.
Phone/ Mobile Device Connection Fee:
$30 per device connected. Incurred at the beginning of monitoring or when adding
a device. Only paid once per device installed.
Monthly Monitoring Fee:
$35 per device
$20 (payments not received by the 27th of each month)
$50 per computer
Reinstall fees are incurred when a computer is replaced with another computer or
if the monitoring software is removed, damaged or rendered inoperable by any means
that results in reinstallation. This includes but is not limited to deleting the
program, restoring the computer operating system, formatting or replacing the hard
drive, corrupting or removing the monitoring software with anitvirus/spyware/malware
programs, reinstalling the operating system.
Monthly Fees are not proratedNo Charge for RemoteCOM Software Updates.